3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website or Facebook page with the 3CX Live Chat and Facebook Messenger integration.
Mobile App for your Android / iOS Device
Covid-19 caught many businesses unprepared for remote work. Employees had to quickly adapt by using their personal messaging apps to communicate. It works to an extent, but personal information (status, phone number etc) is disclosed and you are unable to record and log calls. 3CX was built for mobility, with remote work apps that offer secured communication for the whole team. With the iOS and Android applications, business communication is no longer tied to the office building. Take your extension with you anywhere and work on-the-go. Reply to business SMS, Facebook and website messages, make and receive calls, chat with co-workers, start a video call on the fly and ensure your customers are satisfied even if you’re working remotely. With 3CX your remote teams retain productivity and stay connected at all times to colleagues and customers.
Call, message, video, meet – anywhere
- Use your extension from anywhere
- Benefit from free VoIP calls with your smartphone
- Save battery life with “PUSH” notifications
- Connect all apps simultaneously via SIP Forking
- Enjoy the most progressive Android & iOS VoIP apps in the UC market
- Benefit from integrated features such as status, web conferencing, instant messaging
- Use your extension from anywhere
- Benefit from free VoIP calls with your smartphone
- Save battery life with “PUSH” notifications
- Connect all apps simultaneously via SIP Forking
- Enjoy the most progressive Android & iOS VoIP apps in the UC market
- Benefit from integrated features such as status, web conferencing, instant messaging
Easy to Use Windows App
- Initiate IP Phone calls from your desktop with CTI mode
- Work remotely from anywhere
- Easily view the status of your colleagues
- Use the Receptionist view to administer calls, then drag and drop calls for a swift call transfer
- Launch calls directly from your CRM; integrate seamlessly with MS Exchange, Microsoft Outlook or Internal Phonebook
- Automatically obtain reports on customer and agent activities
- Schedule web conferences and launch ad-hoc meetings
- Includes Wallboard and Q-Manager view
3CX Live Chat: Next Level Customer Communications
Statistics show more than half of all customers prefer to chat with someone in real-time! Installing a live chat solution on your website will not only improve customer satisfaction, it will also increase your lead conversions. But what if a query becomes too hard to handle over chat? Enter 3CX Live Chat. By integrating live chat with our phone system, website visitors can chat with agents in real time, and can switch to a live call or video call in a single click – with no dialing of phone numbers. That same agent can answer immediately from their 3CX web client or mobile app. How’s that for customer service? What’s more you get to keep all your communication on one platform, including chats coming through your business Facebook page and business sms. Watch conversion rates and customer satisfaction skyrocket. Save on admin time, and monthly software subscriptions!
Turn visitors into conversions
- Allow customers to chat, call or meet with you directly from your website
- Completely free for you and your customers - no additional subscriptions or charges
- Incoming messages are easily managed from agents’ web clients
- Easily transfer chats to other team members
- Easy to configure in a few simple steps!
Facebook Messenger Integration
You know that feature on your Facebook business page – “usually responds in …”? When that says something like “3 days”, having a Facebook page can hurt your business more than it helps. With 3CX Facebook and live chat integration you can save time, increase customer satisfaction and boost conversions. Connecting with your customers is easy; messages are delivered immediately to the web client and smartphone apps, so agents can answer, transfer and resolve customer queries from the same platform they use for all other communication. 3CX’s Facebook integration means that there’s no need to give multiple agents access to your all important Facebook page. Simply complete the integration with your Facebook account, assign incoming chats to a specific queue, and your agents will be able to respond as they would a live chat. Without ever opening the Facebook app or being granted admin permissions.
- Integrate your Facebook business page so all incoming messages are directed to the web client
- Allow multiple agents to answer customer queries without giving access to Facebook
- Message forwarding is assigned to specific extensions or queues
- Simple 3-step configuration completes integration in minutes!
Send & Receive Business SMS
Do your employees still use consumer apps to send and receive business SMS messages? Are they giving out WhatsApp and personal contact information to chat with colleagues and customers? Not only is this very personal, unmonitored and unlogged, it is also unprofessional. With the 3CX mobile apps for iOS and Android, users can send and receive instant text messages with a designated business phone number, without giving out their personal mobile number. Incoming text messages can be assigned to queues so there’s no relying on a single agent to respond. This means that no message goes unanswered, even if an agent is out of office or on holiday – response rates will increase as will your customer service satisfaction! Answer incoming messages, send out appointment reminders, and use SMS marketing to boost business and drive customer engagement. It takes just minutes to set up in the 3CX Management Console!
- Send & receive text messages directly from the web client and smartphone apps
- Route incoming SMS to specific queues of multiple agents so no message goes unanswered
- Agents can keep their personal mobile number private
- Messages are delivered to the same chat interface as live chat and Facebook
Integrated Video Conferencing
Imagine enterprise-level video conferencing software that’s secure, easy to use and free. 3CX is a complete communications solution for businesses that offers integrated video calling. This means you don’t need to use separate apps for video. If you’re in a call, a single click invites participants to switch to video – no forward planning needed! You can join scheduled and ad-hoc meetings directly from your browser without installing any plugins. Schedule a meeting in seconds and invite participants through your preferred calendar or easily share your meeting room from your own unique URL. Encourage participation and teamwork with advanced features that allow you to view & control remote screens, share documents, present on a whiteboard, chat and create polls. Connect, meet and collaborate with 3CX video conferencing software – no extra cost, no time restrictions, and no user limits!
- Free for up to 250 participants
- Unlimited users regardless of edition
- Initiate a conference with a single click
- Dial-in to meetings by phone
- Bandwidth Management and Control
- Remote control assistance for quick & easy troubleshooting - plugin/extension free screen sharing
- Pre-upload PDFs before meetings
- Easy to use polling tool for feedback
Next Generation Call Center features
Empower your contact center agents to provide a first class customer experience, with all the information and knowledge about a customer’s history in one central system. With 3CX’s contact center solution, agents save valuable time while customers reach a resolution faster! Provide more ways to interact, with Facebook messaging, website live chat and SMS integration, and see customer satisfaction skyrocket. Enhance agent efficiency with the call flow designer, so calls get to where they need to be without transferring callers to multiple agents. All of these contact center features are included in 3CX, whether private cloud, hosted or on-premise. There’s no need for costly third-party add-ons or expansions. With 3CX’s call center software, your customer service team needn’t even be in the office! Agents can easily connect, handle calls and respond to customer queries from wherever they are.
With the 3CX PRO and Enterprise editions, you get advanced call center features bundled in at no additional cost. Increase your sales, boost productivity and offer support with 3CX’s contact center technology.
- Call Center Reporting – user activity, team queue, SLA and more
- Queue Strategies and real-time statistics – round robin, hunt by threes and more
- Barge in, listen-in and whisper to agents’ calls
- CRM integration with popular CRMs – Salesforce, Office 365, Freshdesk and more
- 3CX CRM API to develop your own CRM integration
- Live Chat with your website visitors and offer real-time support
