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Univerge Cloud Services

Tomorrow’s Smart Workspace For You, Today

 

Wherever your business operates—the office, at home, on-site—it’s important that employees are equipped with the right tools to be productive and communicate with colleagues and clients from anywhere. Equally important is ensuring the safety of your business’s proprietary information and data. Bring your teams and customers together on one of the most inclusive integrated business communications platform and protect your data with comprehensive backup and recovery services.

Univerge Blue Connect– A fully integrated cloud-based phone system with video, chat, file sharing, contact center and more

Easy to set up, manage, and use your phone system

Get started quickly using your current phone number and preconfigured phones to connect to the internet in no time, no complex hardware required.

  • With the integration of 90+ enterprise-grade features along with industry-leading network call quality and uptime.
  • System management and call reporting features are handled from a single web-based portal.

Download the Univerge Blue Mobile Application Datasheet and Univerge Blue Desktop Application Datasheet to learn more.

Staying connected and productive

UNIVERGE BLUE CONNECT combines your phone system, chat, video, screen sharing, file management and conference calling into a seamless experience that fits with your business size, needs, and work style. Get customizable, scalable cloud-based services for your business backed by NEC Stress-Free Cloud Experience.

  • Allows mobile devices to become part of the CONNECT phone system.
  • Increases workforce flexibility with virtually anywhere, anytime and on any device accessibility.
  • Transcribes voicemail messages to text and email for efficient voicemail handling.
  • Integrates chat, text messaging, video conferencing, screen sharing, file sharing, file backup for greater productivity and collaboration.
  • Extends video conferencing capabilities to conference rooms to keep in-office and remote workers connected

Cost effective

With UNIVERGE BLUE CONNECT, there is no phone system hardware to buy, install, manage, upgrade or replace.

  • Service is based on number of users and not on number of lines.
  • Voice and data are consolidated onto one network for centralized management.
  • 100+ enterprise-grade calling features are included in the service for optimal functionality.

 

Increase Transparency

UNIVERGE BLUE CONNECT Desktop and Mobile Applications make collaboration easier whether on-site or working remotely.

  • Place calls, send chats and texts, share files and start a video conference regardless of location.
  • Assign a single phone number as the main point of contact for centralized responsiveness.
  • Transfer calls between devices without the fear of becoming disconnected.
  • Allows teams to view availability (presence) and reach colleagues on their device of choice.

 

Integrated with Engage

  • One seamless cloud solution with a single user interface – merging User Experience (UX) efficiency with Customer Experience (CX) enablement
  • Drive even more employee productivity and a better customer experience by accessing advanced call features within CONNECT.

Download the Univerge Blue Connect and Univerge Blue Connect Packages brochures to learn more.

Univerge Blue Connect Bridge – Extend your new or existing NEC phone system to the cloud

Turn every place into a flexible workspace with UNIVERGE BLUE CONNECT BRIDGE – Your BRIDGE to the Cloud! Extend your new and/or existing NEC phone system investment with cloud-based voice via desktop and mobile apps creating a seamless all-in-one unified communications experience.

  • The best of both – on-prem and cloud – a complete hybrid solution to meet all your business communications needs
  • Whether an NEC phone system is new or existing, CONNECT BRIDGE extends it to the cloud to enable collaboration in the office, at home, or anywhere in between with integrated video conferencing, chat, and file sharing / backup
  • User-friendly apps are easy to set up and install – all you need is an internet connection
  • Keep your numbers, protect your investment while adding additional tools your teams need to communicate and collaborate
  • Enjoy one low, monthly, per user fee from the provider you already trust with your business communications – NEC

Download the Univerge Blue Connect Bridge brochure to learn more.

Univerge Blue Engage – A highly customizable cloud-based contact center with customer integrations, workforce optimization, and more

Greater responsiveness

UNIVERGE BLUE ENGAGE improves the handling and oversight of communications through a range of agent and supervisor contact center services.

  • Highly flexible solution including easy deployment for remote / home workers.
  • Scalable from the smallest call-centric teams to large multi-channel environments.
  • Streamlines incoming inquiries from multiple channels using smart routing and delivers context to agents for optimal customer experience.
  • Reduces response time and improves service quality along with caller and agent experiences.
  • Compatibility with most CRM and ERP systems and collaborative apps ensures easy adoption and minimizes disruptions.

Increased Control

Real-time monitoring and permission-based activity reports bring transparency to agent and contact center performance.

  • Contact monitoring includes phone , email, and chat interactions.
  • Centralized performance data results in more accurate call center reports and analysis.
  • Call monitoring can be analyzed by skill set, group provisioning, and agent profile.
  • Artificial Intelligence-powered interaction analysis with sentiment and keyword search
  • Flexible agent-controlled multimedia recordings can be stored for easy, permission-based online retrieval.
  • Customizable agent statuses deliver heightened visibility and assist in the efficient fielding of interactions.

Efficient handling

Using advanced skill-based routing with automatic call distribution (ACD), callers are directed to the next available agent and the most suitably trained agent available.

  • Faster, more appropriate, and efficient resolution of calls, with multi-channel options like chat and e-mail to take the conversation beyond voice.
  • A customizable agent client, offering desktop and browser versions, easily integrates with standard CRM platforms and critical business apps for broad and intuitive access to essential information and resources.
  • The agent-client is configurable to specific requirements or frequent caller requests.
  • Calls can be answered via a built-in smartphone application, a traditional desktop telephone, or over a VoIP connection.
  • Evaluate, annotate, and provide structured feedback to agents on their interactions, helping to enhance agent skills and customer experience.
  • Automatically gather feedback from customers immediately following their contact center interaction, based on customizable templates.
  • Agent scheduling capabilities help ensure contact center staffing is always ready to meet customer demand.

Download the Univerge Blue Engage Info sheet to learn more.

To learn more please do not hesitate to contact our Sales Department (at sales@empire-team.com) or talk to someone in person by calling 1.888.618.8847